Returns, Credits, Refunds & Repairs
The first 45 Days from the date of purchase:
We offer the following options during the first 45 days from the date of purchase. After this period the Extended Warranty policies apply.
- Return for Credit: Receive a 100% in-store credit of the total sale price including shipping which can be used towards the purchase of any items we offer.
- Return for Refund: You can return any item within 45 days from the purchase date for a refund. The refund amount will be the full purchase price paid minus a 20% restocking fee. Refunds are not processed until the item is recieved back to us complete and in new condition. Processing time averages between 3 and 5 days.
- Replacement: We offer replacement of any defective or non operational item purchased. We will email you a UPS 2 day shipping label to return the item. When we receive the item we will UPS 2 day a new item back to you. Please make sure you follow the packaging guidelines below.
- Up-grades: If you find the item purchased is not the right item for the job. You can return it for a 100% in-store credit which you can use towards the purchase of other products we offer.
After 45 days from the date of purchase:
After the 45 days from the purchase date the Extended Warranty policies and procedures apply. No refunds will be issued after this date.
Extended Warranties:
Extended warranties start 45 days after the date of purchase. Any item which is defective or nonoperational can be sent back for repair or replacement. The shipping cost to us is the customers responsibility. It is the customers responsibility to make sure the item is properly packaged for shipping and is received by us undamaged. We will not warranty items which have been damaged during shipping. Because of this we highly recommend the customer purchase insurance with the shipping company. We will repair or replace the item and ship the item back to you at our expense UPS 3 day delivery. Please allow 2-4 working days for repairs plus shipping time.
Advanced Replacements:
During the first 45 days from the purchase date, if you cannot wait for an item to be replaced or repaired, we offer the option to purchase a new item and have it shipped directly to you. Once we have received the old item back we will issue a full refund including shipping for the item. Please note, to receive a full refund the item must be received in the packaging it was shipped in and must include all supporting manuals, document and parts. Partial returns will be charged a 20% restocking fee. It is the customers responsibility to make sure the item is returned complete. It is also the customers responsibility to properly package the item and return the item undamaged, therefore we highly recommend insuring the item for shipping. The customer will be charged for damaged equipment.
Limitations and Customer Responsibilities:
- RMA Numbers: It is the customers responsibility to clearly list the RMA (Return Material Authorization) number on the outside of the shipping container. This number is provided when you receive an email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return.
- Shipping costs: The customer is responsible for all shipping costs to us after 45 days of purchase.
- Damaged items during return shipping: It is the customers responsibility to make sure the items are returned complete. It is also the customers responsibility to properly package the items and return the items undamaged, therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.
- Modified Equipment: If equipment is clearly abused or modified by the customer it will not be covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.
- International Returns: For International returns (Outside of the United States, including Puerto Rico) any duties or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.
Questions & Status:
After you have used our on-line Return System if you still have questions please feel free to contact our Returns Specialist at 800-435-0544 extension 107 during our support hours 8am to 5pm Mountain Standard time.
Ship All Returns To:
HOMEView 1600 S State Street Salt Lake City, UT 84115
Remember! You must list the RMA number on the package!